Customer Support Specialist

Prague, Czech Republic

Every day thousands of designers, stakeholders, and developers from companies like Microsoft or Viber open Avocode to add new designs, give feedback and code these designs into websites and mobile apps. We’re doing our best to give all these talented people the best care possible and maintain our customer satisfaction rate close to 100% month over month
Our customer base is growing over 10,000 people and we need help to make sure both our new and current users are well taken care of. Do you want to help us?
What do we need help with?
  • Communicating via e-mail and in-app chat
  • Help customers solve technical issues
  • Maintaining our Help center

What skills do you need to have?

  • Native/professional English proficiency (written and spoken, at least C1 level)
  • Experience with ticketing customer support systems (Intercom and Zendesk)
  • Passion and eagerness to quickly learn
  • Responsibility
  • Problem solving mindset
  • Analytical thinking
  • Good communication skills
  • Empathy
  • Patience
  • Emotional stability

Nice to have:

  • Experience with a graphic editors like Sketch, Adobe Photoshop, Adobe XD
  • Technical background (HTML/CSS, debugging, interacting with database via Django (or similar interfaces)
  • Native/professional proficiency in other world languages (French, German, Spanish, Chinese, Russian)

What's in it for you?

This goes without saying:

  • your own table in our office at Ostrovní 126/30, 110 00 Prague
  • a reasonable amount of money (We know people like you are super rare and we are willing to “appreciate” that. We don't believe in flat rate salaries, so each team member has a salary based on his skills and his value to our company.)
  • flexible hours

Avocode perks and benefits:

  • free cab rides
  • funded Multisport card for working out
  • pre-paid phone plan for unlimited calls and 10GB of mobile data every month
  • paid entrance to conferences, lectures and trainings
  • free snacks and drinks in the office
  • 2 company paid trips abroad per year (Usually we go skiing in the winter and surfing in the summer. For example in 2017 we've been to Austria and Slovenia.)
More about our benefits

Apply today and hear from us tomorrow

Send your resume, previous projects or your mom's recommendation at martin@avocode.com or just hit Apply.

Have a friend who might be interested?

Current openings

Our Marketing Team can't wait to meet you

Bolek Kerouš

Bolek Kerouš

Customer Support

Martin Duris

Martin Duris

Co-founder
Head of Marketing

Jindra Benko

Jindra Benko

Head of Sales

Juraj Mihalik

Juraj Mihalik

Social Media manager

"Our mission is to deliver the best and the fastest solution for teams of designers and developers to collaborate on amazing web and mobile products."Learn about our culture & values

What's it like to work at Avocode?

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We work in courtyard at Ostrovní 30, Prague 1

organize-cool-events

We organize cool events like Code in the Dark for the local community.

Feel the thrill

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We went through 500 Startups Seed Program in Mountain View, CA. Go Batch 17!

Read our blog

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In the winter, we usually go skiing together.

Ready to shred?

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In the summer we usually go surfing together.

Hit the waves

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We visit international conferences and learn as much as we can.