Account manager

Prague, Czech Republic

Every day thousands of designers, stakeholders, and developers from companies like Google or PwC open Avocode to add new designs, give feedback and code these designs into websites and mobile apps. We’re doing our best to give all these talented people the best care possible and maintain our customer satisfaction rate close to 100% month over month.

Thousands of teams around the world are already using Avocode to improve their design collaboration, and we need your help to make sure both our new and current clients are well taken care of. Do you want to help us?

What do we need help with?

  • Develop and manage client portfolios
  • Sustain business growth and profitability by maximizing value
  • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom, E-Mail & Phone/Video Calls
  • Contribute to revenue generation through renewals, upsells, and expansions
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Generate and share educational resources, trainings, and best practices

What skills do you need to have?

  • Native/professional English proficiency (written and spoken, at least C1 level)
  • Knowledge of customer success processes
  • Ability to communicate via chat, e-mail, phone and video calls
  • Highly organized and able to multi-task
  • Self-driven and proactive nature
  • Patient and active listener

Nice to have:

  • Understanding of the Avocode product
  • Experience of working with Intercom or similar live chat platform useful but not essential
  • Experience with graphic editors like Sketch, Adobe Photoshop, Adobe XD
  • Technical knowledge (HTML/CSS, a basic understanding of JavaScript)
  • Native/professional proficiency in other world languages (French, German, Spanish, Chinese, Russian)
  • Experience with online webinars

What’s in it for you?

This goes without saying:

  • Opportunity to work for an established international startup
  • Working with Fortune500 companies on a daily basis
  • A reasonable amount of money (we know that people like you are hard to find and can appreciate your skills)
  • Your own table in our office at Ostrovní 126/30, 110 00 Prague
  • Flexible hours

Avocode perks and benefits:

  • Company MacBook
  • Avocode team retreats
  • Pre-paid cab rides or public transport card
  • Funded Multisport card to keep you in shape
  • Pre-paid phone plan for unlimited calls and 10GB of mobile data every month
  • Paid entrance to conferences, lectures and trainings
  • Free snacks and drinks in the office
  • More about our benefits

Apply today and hear from us tomorrow

Send your resume, previous projects or your mom’s recommendation at jobs@avocode.com or just hit Apply.

Have a friend who might be interested?

Our customer team can’t wait to meet you

Vu Hoang Anh

Vu Hoang Anh

Co-founder
CEO

Martin Duris

Martin Duris

Co-founder
Head of Marketing

Lubomir Kracun

Lubomir Kracun

Customer Support Specialist

Maks Karpovich

Maks Karpovich

Marketing Specialist

"Our mission is to deliver the best and the fastest solution for teams of designers and developers to collaborate on amazing web and mobile products."Learn about our culture & values

What’s it like to work at Avocode?

We work in a courtyard at Ostrovní 30, Prague 1

We organize cool events like Code in the Dark for the local community.

Feel the thrill

We went through 500 Startups Seed Program in Mountain View, CA. Go Batch 17!

Read our blog

We visit international conferences and learn as much as we can.